FAQ'S

What types of baths do you offer?

At JettaBathBox, we provide a curated selection of luxurious freestanding baths, including the elegantly designed Victoria + Albert Amalfi and the stylish Caroma Cupid. Our offerings are tailored to create a serene and indulgent bathroom experience.

Can I customize my bath selection?

Yes, we pride ourselves on offering customizable options for our baths. This allows you to select features that best fit your personal style and bathroom aesthetics, ensuring a unique and tailored experience.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you ship internationally?

No, we don't offer international shipping options. Please check our shipping policy for more details on shipping rates and delivery times to your specific location.

What should I do if my item arrives damaged?

If your item arrives defective or damaged, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items, such as custom products, personal care goods, and sale items, are non-returnable. If you have questions about a specific item, please reach out to us for clarification.

How can I contact customer support?

You can reach our customer support team via email at info@jettabathbox.com. We are here to assist you with any inquiries or concerns you may have.